Podcasts

In Episode 64 of Cleaning Business Life, Kimberly Gonzalez and Shannon Miller dive into the power of genuine, face-to-face networking for cleaning business success. From early morning meetups to community events, they share how meaningful connections, authentic conversations, and even shared laughs over coffee can open doors and build lasting partnerships. Learn how involvement in initiatives like Cleaning for a Reason elevates your brand, why personal touches (like Shannon’s love for chickens!) help make you memorable, and how mastering networking etiquette can set your business apart in a crowded industry.

Customer service sets you apart in the cleaning business! Learn why refunds and discounts should be rare, how walk-throughs protect you, and why 5-star reviews are worth their weight in gold. Plus, tips on scheduling move-in/out cleans and employee appreciation.

Handling bad reviews professionally can make or break your cleaning business reputation. Learn when to pause, how to respond thoughtfully, offer solutions, and use feedback to improve your policies and customer trust.

Join Laurie Riley of KC Cleaning Services as she shares a spine-tingling ghost story from a building she once cleaned in Alabama. Get ready for eerie tales and unexpected encounters in this thrilling episode!

Join Tiffany Bowels as she shares a chilling tale of a remote log cabin haunted by mysterious occurrences. Tune in for spooky stories from the cleaning world and get a glimpse into the eerie side of the business.

Meet Amber Elise, a seasoned cleaning business owner and content creator who’s been in the industry for over 20 years. From starting as a young helper for her grandmother to managing estate cleanings, Amber shares her heartfelt journey and insights on Cleaning Business Life.

Save thousands by defining and auditing your cleaning business service area! Learn why knowing the distance between jobs, travel time policies, and safety checks can protect your bottom line and keep your operations efficient.

Navigating the world of 1099 contractors vs. W-2 employees can be tricky for cleaning business owners. In this episode, we break down the key differences, legal limitations, and practical tips for hiring and managing both types of workers. From uniforms to training, insurance to company culture, learn what you need to know to build a successful and compliant cleaning team.

Imposter syndrome hits everyone—even Shannon and Kimberly! Join us as we dive into the fears and self-doubts that can suddenly knock you off balance in your cleaning business journey. Learn practical mindset shifts and the power of supportive friendships to help you overcome that nagging feeling that you don’t belong. Remember, you’ve earned your place, and what others think of you is none of your business!

Ever wondered how cleaning pros discreetly communicate just how messy a home really is? In this episode of Cleaning Business Life, Shannon and Kimberly reveal the secrets of the Dirt Code — a special language cleaners use to rate and report dirt levels without making clients uncomfortable. Learn how to implement this simple scale and improve your communication with clients and cleaning techs alike.

Thinking about starting your own cleaning business? This episode breaks down the 10 essential steps to launch with confidence—from choosing a trade name and getting your EIN, to deciding on your services, gear, and pricing structure. Hosts Kimberly Gonzales of PÜR Evergreen and Shannon Miller of Klean Freaks University walk you through practical, real-world tips to help you build a strong foundation. Whether you’re going all-natural or using traditional products, this episode is your launchpad to success.

Cleaning Business Life is a weekly podcast hosted by Shannon Miller and Kimberly Gonzales, designed to support cleaning business owners from startup through seven-figure growth. Tune in for expert tips, real stories, and strategies to help your cleaning business thrive.