CBL-Episode #79 What to do if you have a Non-Payment with a Cleaning Client! Strategies to Prevent this and Manage Client Disputes with Jamie Runco

Ever been left unpaid for a job you completed? Learn the secrets to safeguarding your cleaning business from financial instability with me, Shanon Miller, and my guest Jamie Runco from Above All Cleaning Services. 

We dive into personal experiences and practical strategies that will keep your business afloat, from using a CRM system and enforcing a show-up fee to ensuring you keep a credit card on file for every client. You'll hear firsthand accounts of challenging situations and how Jamie and I turned these obstacles into opportunities for better business practices.

Imagine showing up for a cleaning job only to find a cancellation note, or facing a dramatic confrontation with a client undergoing AA who is refusing to pay. These are just a few of the real-life stories I share to illustrate the unpredictable nature of the cleaning business. You'll also hear about my experiences with an agoraphobic client and another who canceled abruptly due to a spontaneous remodel. These stories aren't just tales of woe; they're lessons in quick thinking, perseverance, and leveraging local connections to ensure payment and handle tough situations effectively.

Navigating legal procedures for payment disputes can be a minefield, but we've got you covered. Jamie and I discuss how transitioning from DocuSign to GetJobber for contract management and having clients sign off on authorizations can prevent disputes. Learn about the importance of clear policies, taking before-and-after photos, and conducting final walkthroughs to avoid post-service complaints. Don't miss the story of recovering nearly $2,000 from a client dispute and the emotional toll it took. This episode is packed with actionable insights and real-life examples to help you protect your business and ensure financial stability.

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Questions? Feel free to reach out!
Kimberly Gonzales: info@purevergreen.com
Shannon Miller: cleaningbusinesslife@gmail.com

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